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Product Related Questions

Will the USB flash drive work with any computer?

Sure, the USB flash drive is compatible with mainstream operating systems, such as Windows, mac OS etc, and it can work with any computer with USB port.

What's the difference between USB 2.0 and USB 3.0 drives?

USB 3.0 is newer and transfer data faster than USB 2.0, but your computer needs a USB 3.0 port to take advantage of that. And it is backward compatible with USB 2.0. From the color of the port, USB 3.0 ports are usually blue, and USB 2.0 ports are often black.

Why my USB drive’s capacity is less than the advertised?

This is normal, actual available capacity for data storage is less than as listed on the products due to formatting and other functions. 1GB=1,000,000,000 bytes.

Can those Type-C flash drives work with any devices with Type-C port?

Those Type-C flash drives can support the devices featuring OTG function.

Can I access the same files from either side of the Type-C flash drive?

Yes, sure. 

What's a dual USB drive, and what's it for?

It just means that it has two different connectors on opposite sides. For a USB Type-C flash drive, one is compatible with new Macbook pro (and other devices which have USB Type-C ports) and the other one is compatible with traditional USB-compatible devices (USB Type-A).

Why can I not copy a single file larger than 4G?

The capacity of 32G or below USB flash drives use the default format of FAT32 which doesn’t support files larger than 4GB. You can try to format it into exFAT or NTFS by computer.

How much data can a 64G flash drive hold?

64GB USB flash drive can store a lot of important data such as documents, photos, videos, music, movies, books, etc. It can store nearly 115,808 pictures of 3MP, 320 films of 400M, 16000 music of 8M.

Customization Related Questions

Do you offer samples?

Sure. You will find the sample buying option if you check the product options. Sample ship from US.

What's the minimum order quantity for custom products?

To imprint the special customized logo, our Minimum order quantities MOQ is 100.

How long can I get the products?

For orders less than 1000 units:
10-14 business days.
For 1000 units above:
Around 15 business days.

How to get the quotation?

Select the product on the "Customization" page, click "Quick quote" to fill in the order information and get a quotation. If you have other product requirements or questions, please email to or, we will reply within 2 working days.

How to pay?

When you received the quotation, a payment link (product buying option) will be attached in the email, you can pay it online via PayPal or other credit cards (American Express, Diners Club, Discover, JCB, Mastercard, VISA)